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What are the common problems with call center headsets?

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What are the common problems with call center headsets ?

 


1. No sound or speech without sound

 

Solution: 1. The equipment may be inconsistent, replace the phone equipment that is equipped with this phone. 2. The speaker or microphone is defective. Replace the speaker or microphone.

 

2, the speaker, the microphone has a scream echo

 

Solution: The volume is too high or the microphone is too close to the mouth, adjust the volume accordingly or move the distance between the microphone and the lips.

 

3. Both the client and I hear a 'buzzing' sound when talking on the headset

 

Solution: Check the instruction manual to confirm whether the 'compatibility adjustment switch' of the phone adapter is adjusted to the corresponding compatible position.

 

4. The customer can't hear clearly or feels that the sound he hears has a feeling of space

 


Solution:

 


1. Confirm whether the microphone of the headset is in the correct position, that is: the correct position of the microphone should be horizontal between your mouth and chin

 

2. Adjust the microphone volume on the adapter or adjust the microphone type on the select adapter.

 

How to properly wear a call center headset

 

In terms of technical expertise, the call center system headset is very beneficial to physical and mental health. Often the telephone rocker is clamped to the head and neck to talk, which can easily lead to spinal deformation and muscle damage to the whole body. It is not too difficult to adjust the wearing of the phone headset. Put on the headset first, and adjust the part of the T-shaped plate of the head clip appropriately so that it is pressed on the skull on the inside of the ear. It is not necessary to press on the ear. The earphone must pass over the brain. At the most extreme point, the headset can be retracted as described above to fit into the size of the head. The earpiece of the headset should be close to the inside of the ear. The angle of view inside the extended ear is smoothly attached to the ear, and the heavy arm of the microphone is rotated (note that it is not necessary to forcefully turn out the embedded termination point), so that the heavy arm of the microphone extends from the cheek to the lower mouth by 2cm. At this time, the actual effect is the best 

 

Premier Cable is a leading cable factory in China with more than 400 workers

We make a lot of Jabra headset cables and Headphone cables

All the cables are compatible with original Jabra cables

For the cable details, you can see from below link : 
 
https://www.premier-cable.net/product/Call-Center-Headset-Cable-39

Tel : 0086-0139-2949-7934
 
Skype : james198585 

Email :  James@premier-cable.net
 
Email :  sales@premier-cable-mfg.com

 

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